🔐 Privacy Policy

Effective Date: 6th August 2025
Company: CURIS PHARMA
Service Brand: Customer Care Help
Date of Registration: 13th July 2021
GSTIN: 29EZZPM2992B1ZK
Registered Address: NO.249C, KHATA NO 110/44/249C, J.M ROAD, ILYAS NAGAR, BANGALORE – 560078
Contact: +91 80508 72618

1. Introduction

Welcome to Customer Care Help, the home appliance repair service operated by CURIS PHARMA. We deeply value your trust and privacy and want to be completely transparent about how we handle your personal information.

This Privacy Policy outlines the types of data we collect, how we use it, your rights regarding your information, and the security measures we employ to protect your privacy when you use our services or visit our website.

2. How We Advertise and Reach You

To connect with customers who need quick and reliable home appliance repairs in Bangalore, we advertise our services primarily through Google Ads. This helps us reach people actively looking for LED TV repair, Washing Machine repair, Microwave Oven repair, and AC repair services in their local area.

When you respond to our advertisements or contact us directly, we collect some essential information to provide you with timely, personalized service.

3. Information We Collect

We are committed to collecting only the necessary data required to deliver efficient appliance repair services. This includes:

Your full name
Your phone number
The address where the service is needed
Details about the appliance and the type of repair required

We do not collect any payment or banking details online as all payments are handled during or after the service. Additionally, we do not use cookies, web trackers, or third-party analytics on our website, ensuring your browsing remains private and secure.

4. How We Use Your Information

The information you provide is used exclusively to:

Contact you for scheduling and confirming service appointments
Dispatch skilled technicians to your location for appliance repairs
Maintain records necessary for warranty and after-service support
Improve our services based on customer feedback (while keeping your data confidential)

We do not sell, rent, or trade your personal information to third parties under any circumstances.

5. Service Charges and Consent

Our service model is straightforward and transparent. We charge a nominal ₹299 inspection and visiting fee, which covers the technician’s visit and diagnosis of the appliance problem. This fee is collected only after you have given clear consent.

If you approve the repair after inspection, we provide an estimate for the repair charges before proceeding. We believe in clear communication with no hidden costs.

6. Data Security and Retention

Protecting your personal information is a top priority. We employ industry-standard security measures, including secure data storage, encryption, and restricted access, to prevent unauthorized use or disclosure.

We retain your data only for as long as necessary to provide the requested service and fulfill any warranty or legal obligations. After this period, your data is securely deleted or anonymized.

7. Cookies and Third-Party Tracking

Our website is designed with your privacy in mind. We do not use cookies, web beacons, or any third-party tracking technologies. This means:

Your browsing experience on our website is not tracked or monitored
We do not share your activity with advertising or analytics companies
You can browse our site with full peace of mind regarding your privacy

8. Your Rights Regarding Your Data

You have full control over the personal information you share with us. At any time, you can:

Request access to the personal data we hold about you
Ask for corrections to any inaccurate or outdated information
Request deletion of your data, subject to service and legal requirements
Withdraw your consent to receive communications

To exercise any of these rights, please contact us directly at +91 80508 72618. We will respond promptly and assist you in managing your data preferences.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. When we do, the updated policy will be posted on this page with a new effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

⚠️ Disclaimer

Customer Care Help, operated by CURIS PHARMA, is an independent service provider specializing in home appliance repairs. We are not affiliated, authorized, or endorsed by any appliance manufacturer or brand. All brand names, logos, and trademarks used on this website are for identification purposes only and do not imply any partnership or endorsement by those brands.

Our services are provided by trained local technicians who follow industry best practices to ensure quality repairs and customer satisfaction.

📸 Visual Content Disclaimer

All images and visuals used on this website are for illustrative purposes only. They may not exactly depict the actual products or repair services you receive. Our intent is to help you understand our service offerings better and should not be interpreted as guarantees of specific results.

All product names, logos, and trademarks mentioned on this website are the registered or unregistered property of their respective owners. Customer Care Help uses these names strictly for informational and identification purposes only. This usage does not imply any endorsement or association with the trademark owners.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

Customer Care Help
CURIS PHARMA
NO.249C, KHATA NO 110/44/249C, J.M ROAD, ILYAS NAGAR, BANGALORE – 560078
📞 +91 80508 72618

Thank you for trusting Customer Care Help. We are committed to providing you with safe, reliable, and transparent home appliance repair services.